Terms & Conditions
Overview:
This website is operated by Pawcredible. Throughout the site, the terms “we”, “us” and “our” refer to Pawcredible. Pawcredible offers this website, including all information, tools, and services available from this site to you—the user—conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and conditions referenced or linked here. These Terms apply to all users of the site, including browsers, vendors, customers, and content contributors. Please read these Terms of Service carefully before using our site. By accessing any part of our website, you agree to these terms. If you do not agree to all of them, you may not access the site or use any services. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of our site following any updates means you accept those changes. Our store is hosted on Shopify Inc., providing the e-commerce platform that allows us to offer our products and services to you.
Online Store Terms
By using our store, you confirm that you are at least the age of majority in your state or province, or you have given consent for any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction. You must not transmit any harmful code such as worms or viruses. Violating these terms will result in termination of services.
If we ever ask for your information for any other reason (like sending marketing emails), we will either ask you directly for your explicit consent or offer a clear option to decline.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and may involve changes to meet technical requirements. Credit card info is always encrypted. You agree not to reproduce, copy, or exploit any part of our service without written permission from us.
Accuracy, Completeness And Timeliness Of Information
We are not responsible if the information on our site is not accurate, complete, or current. It is meant for general guidance and should not be solely relied upon. Historical information may be present and is provided for reference only. We may update the site at any time but are not obligated to do so.
Modifications To The Service And Prices
Product prices may change without notice. We may change or discontinue any service or part of the website at any time without prior notice. We are not liable for any modification or suspension of services.
Products Or Services
Some products or services may be available only online and in limited quantities. These are subject to our return policy. We do our best to display accurate colors and images, but we can’t guarantee how they appear on every screen. We reserve the right to limit the sale of our products to any individual or location and to change descriptions or pricing at any time.
We cannot guarantee that our products or services will meet every customer’s expectations.
Accuracy Of Billing And Account Information
We reserve the right to refuse or cancel any order you place with us. We may limit or cancel quantities per person, household, or order. These restrictions may apply to orders under the same customer account, credit card, or billing/shipping address. If we make a change to or cancel an order, we’ll attempt to notify you using the email, billing address, or phone number you provided at checkout. You agree to provide current, complete, and accurate purchase and account details. You also agree to update your account and payment information as needed so we can complete transactions and contact you if necessary. For more details, see our Return & Refund Policy.
Optional Tools
We may give you access to third-party tools we neither monitor nor control.
You acknowledge and agree that we provide these tools “as is” and “as available,” without any warranties or endorsements.
We’re not responsible for your use of optional third-party tools. Using these tools is entirely at your own risk and discretion.
Be sure to review and accept any terms provided by third-party services.
We may offer new features in the future—these will also be subject to these Terms of Service.
Third-party Links
Some content or services on our site may include third-party materials. Links on our site may take you to third-party websites not affiliated with us.
We are not responsible for the content or accuracy of any third-party websites and do not warrant or take liability for them.
If you interact with a third-party site, please read their policies carefully. Any concerns or complaints should be directed to the third-party provider.
User Comments, Feedback And Other Submissions
If you send us suggestions, creative ideas, feedback, or content (whether requested or not), you agree that we may use, edit, copy, publish, or distribute them in any medium, without restriction.
We are not obligated to (1) keep comments confidential, (2) compensate you for them, or (3) respond to any comments.
We may monitor or remove content we believe to be unlawful, offensive, threatening, libelous, obscene, or in violation of these Terms.
You agree that your comments won’t violate any rights of third parties or contain malware. You also agree to be truthful and not mislead us or others about the origin of your comments
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy, which you can view on our website.
Errors, Inaccuracies And Omissions
Occasionally, our website or service may include typographical errors or inaccuracies relating to product descriptions, pricing, promotions, shipping costs, or availability.
We reserve the right to correct any errors and to update or cancel orders if any information on the site is inaccurate, at any time and without prior notice (even after you’ve placed an order).
We are not obligated to clarify or amend information unless required by law. Any update date listed doesn’t necessarily mean all site content has been modified.
Prohibited Uses
In addition to other restrictions in these Terms, you are not permitted to use our site or content:
- For unlawful purposes
- To violate any laws or regulations
- To infringe on intellectual property rights
- To harass or harm others
- To upload malicious code or spam
- To collect or misuse others’ personal info
- To bypass security features
We reserve the right to terminate your access for violating these restrictions.
Disclaimer Of Warranties; Limitation Of Liability
We can’t guarantee uninterrupted, error-free, or secure access to our site or services. All products and services are provided “as is” and “as available.”
We don’t make warranties about the accuracy or reliability of the results from using our service.
In no case shall Pawcredible or our staff, partners, or affiliates be liable for any direct or indirect damages, including loss of profits, data, or business, even if we were advised of the possibility.
Some regions don’t allow limitation of liability, so our responsibility will be limited to the maximum allowed by law
Indemnification
You agree to defend, indemnify, and hold Pawcredible and our partners, employees, and affiliates harmless from any claims or demands, including legal fees, made by a third party due to your violation of these Terms or any law or third-party rights.
Severability
If any part of these Terms is found to be illegal or unenforceable, the rest will still remain valid & enforceable. The unenforceable portion will be removed or limited allowed by law.
Termination
These Terms remain effective unless terminated by you or us.
You may end them by notifying us that you no longer wish to use our services or by stopping use of our site.
We may also terminate this agreement at any time if we believe you’ve violated any terms, and you’ll remain liable for any amounts due up to the date of termination.
We may also deny you access to our services if needed.
Entire Agreement
These Terms of Service and any related policies represent the full agreement between you and Pawcredible.
They override any previous verbal or written agreements. If we don’t enforce a part of these Terms, it doesn’t mean we’re waiving our rights to enforce it in the future.
Governing Law
These Terms and any services we provide are governed by the laws of the region in which Pawcredible operates (e.g., your local jurisdiction or business registration region).
Changes To Terms Of Service
You can always find the latest version of our Terms on this page. We may update or change them at any time.
Your continued use of our website or services after changes are posted means you accept the new Terms.
Contact Information
Questions about the Terms of Service? Please email us at support@pawcredible.co.uk — we’re happy to help!
Handling Of Copyrighted Images And Materials
To the best of our knowledge, all images, videos, and content on Pawcredible’s website are either owned by us or used with proper permissions. If any content is unintentionally used without the correct credit or license, please contact us — we will promptly remove or correctly attribute the material.
Customs, Duties, And Fees (For International Orders)
If you’re ordering from outside our primary shipping country, your package may be subject to customs fees, duties, or taxes imposed by your country. These fees are not included at checkout and are your responsibility.
If you decline to pay these charges or the package is returned, we’ll refund the product cost (minus original shipping) once we receive it back in good condition.
Coupon Policy
- Where Valid: Coupons are valid only in designated countries (e.g., US/CA/UK/EU) and must be used on pawcredible.org or at participating stores.
- Stacking: Only one coupon per order unless specified otherwise.
- Refunds: Items bought with a coupon are refunded at the discounted price.
- How to Use: Enter your coupon at checkout. Ensure the discount is visible before submitting payment. only 1 coupon is eligible per household
- Exclusions: Gift cards, sale items, and limited-edition products may not be eligible.
- Minimums: Some offers require a minimum spend, excluding tax and shipping.
For help with coupons, contact: support@pawcredible.co.uk
Shipping Policy
We offer free standard shipping for orders over £60 GBP within the United Kingdom (mainland only).
Orders shipping outside the UK will have shipping rates calculated at checkout. International orders including those placed from the United States, may also be subject to customs duties, import taxes, and additional fees upon arrival.
